Terms & Conditions

Alterations & Cancellations

Lady Baked It wants you to be satisfied!

However, alterations to custom orders cannot be made within 14 days of the agreed pick up or dispatch date. If your alteration is made before this period, we will discuss what’s possible & do our best to accommodate your change. This may not always be possible.

Pre-designed ranges available on our website are unable to be altered unless stated otherwise.

With regards to cancellations, we do not offer refunds once your order has been processed online. All our cookies are baked fresh and on demand for each individual order.

All orders are confirmed once full payment has been received.

Allergens

We endeavour to avoid and prevent cross-contamination of ingredients but as our products are prepared in a home kitchen, you agree to this risk and to not hold us responsible for any allergic reactions. We do not offer allergen-friendly cookies – our cookies are not gluten free & do contain egg & wheat products.

Social Media & Photography

Lady Baked It loves to photograph the cookies we create & we reserve the right to share them across our social media accounts. Any issues, please discuss when placing the order. If your cookies are a surprise, we will of course not share until after your event!

Due to the handmade nature of our cookies, colours & lighting in your final product may differ slightly to the online photos.

Submitting and paying for your Lady Baked It cookies means you have accepted the above terms & conditions of the sale.